Privacy Policy

At The Training Store we aim to provide all of our customers with a safe online shopping experience and we incorporated the Australian Privacy Principles from Schedule 1 of the Privacy Amendment Act 2012 into our procedures and systems. The objective of our privacy policy is to ensure that The Training Store Pty Ltd is managing personal information in an open and transparent way, in line with current legislation.
  • Annual review of our Privacy Policy will be conducted to ensure we are up to date and current with legislative requirements.
  • We collect and hold personal information such as contact details of our customers including name, address, email address and phone numbers. We do not share our valued customer data with anyone.
  • Credit card details are collected in a safe and secure manner using a secure 128 Bit SSL with eway a global online credit card payment gateway provided. They are a trusted provider to over 15,000 businesses.
  • The information mentioned is collected when our customers submit an order online in our shop or when a customer signs up to receive our online newsletter.
  • This information is held in a secure database only for the purpose of fulfilling the customer’s order and providing updated information in the form of newsletters as requested.
  • All newsletters come with an opt-out option to unsubscribe.
Refund Policy We ask that you please choose carefully before making your purchase as we do not normally give refunds if you simply change your mind or make a wrong selection. We are happy to discuss the programs and products in detail to help you make the right decision so please call us on 1300 399 665 to discuss further. If a product is damaged or faulty then we will replace with a new product as soon as possible at no charge to the customer. Phone Orders We are happy to assist you with phone orders please call 1300 399 665 or +61410503278 is calling from NZ. You can pay by credit card or we can invoice you and send your order once payment has been received. Currency All prices of items are displayed in Australian dollars and include 10% gst.